Skip to main content
Participating Frequently
March 14, 2020
Question

[Branched from Trouble With Adobe Support]

  • March 14, 2020
  • 3 replies
  • 474 views

I AM HAVING EXACTLY THE SAME ISSUE.  

THIS IS A DISGRACE.

I HAVE BEEN FLEECED OUT OF OVER $1000 USD BECAUSE OF CREATIVE CLOUD log-in issues.  Each time i get a support email.  each time promise to get a call back. each time promise to get refund.  each time nothing.

Are there any other regulatory bodies we can report this to? 
beginning to feel like Adobe are scamming customers - perhaps time to short stock???? very worrying. 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
March 15, 2020

1. This is a user-to-user forum, not Adobe support. We are unpaid volunteers and fellow product users like you.

2. We still have no idea what your problem is.

3. We don't have access to your account.  Only Adobe staff have access to that information.

 

===============

PS I have merged your posts from the other thread which you hijacked to this new topic.  To avoid further confusion, please stop posting there and confine your replies to this discussion. 

https://community.adobe.com/t5/get-started/branched-from-trouble-with-adobe-support/m-p/10982608?page=1#U10982608

 

Thank you.

 

Nancy O'Shea— Product User & Community Expert
jane-e
Community Expert
Community Expert
March 14, 2020

Hi

When and where did you purchase your license? You may need to contact the reseller in Bahrain where you purchased about your billing issues.

https://adobedealreg.secure.force.com/PartnerSearch?lang=en

 

What happens when you try to log in to Creative Cloud? If you get an error message, please tell us what it is.

~ Jane

 

 

Participating Frequently
March 15, 2020

Hi Nancy.
I have so many.

they keep on getting closed for no reason.

it is really shocking.

 

Participating Frequently
March 15, 2020

I am really at a loss for what to do and am shocked that Adobe can treat customers in this way.

Nancy OShea
Community Expert
Community Expert
March 14, 2020

I'ts not polite to hijack other people's threads.  I have branched this to a new topic for you.

What is your Adobe Case number please?

 

Nancy O'Shea— Product User & Community Expert