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Participant
February 14, 2017
Answered

Brand new MacBook Pro apps transferred but not working

  • February 14, 2017
  • 2 replies
  • 223 views

I have upgraded to a MacBookPro and during the migration the CS6 applications transferred over but they do not work. I need to reinstall on the new laptop but should I "uninstall" the applications that don't work? Can they just be deleted?

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Correct answer Ann Bens

Transfered over? Like in an image?

New machine means fresh install.

Uninstall everything first.

2 replies

John T Smith
Community Expert
Community Expert
February 14, 2017

Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

Deactivate Activate and deactivate Adobe products

Uninstall http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

Use the Cleaner Use the Creative Cloud Cleaner Tool to solve installation problems

install programs exactly the same way you did the 1st time... put your disc in the drive and enter your serial number when asked

.

Download & Install instructions https://forums.adobe.com/thread/2003339

-kglad links in reply #1 here https://forums.adobe.com/thread/2260248 will help

-you will need to enter your original serial number during install for non-Cloud programs

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems

-https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

For Mac El Capitan or the newer Sierra operating system read below

Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
February 14, 2017

Transfered over? Like in an image?

New machine means fresh install.

Uninstall everything first.