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John Mal
John Mal
Inspiring
January 14, 2020
Question

Bridge to nowhere [Mod: Bridge installation hangs]

  • January 14, 2020
  • 1 reply
  • 367 views

A day I wont get back.Started with info notification  Bride app to update. Ran it and it stuck at 90% tried to stop it and that stuck. Searced for and tried many 'solutions' to no avail. Whatever I do I cant get past the 'another installer is running' message. There is not.

Ive tried the Cleaner tool and a download of the software. Nothing works... Wits end.

 

Windows 10 CC Subscription.

 

Jo

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 14, 2020

Jo, sorry for the frustrating experience while trying to install Bridge CC. The current error is because the Windows Installer Service is in use by another process or application.  Do you have any pending Windows 10 updates available?

 

If the computer is fully up to date, then please try rebooting to see if that frees the Windows Installer Service to be used for the Bridge CC installation.  If you continue to encounter problems, then see https://helpx.adobe.com/creative-suite/kb/error-instance-updater-running-cs5.html for additional steps that you can take.

John Mal
John MalAuthor
Inspiring
January 14, 2020

Thanks for your help. I'm sorry to report that the Windows Installer Service shows as not running in Services. I have no pending Win updates. I have rebooted so many times today and the problem persists. I have tried manual installation and it gets stuck in the 90% area. The folder is created in File Explorer but is empty. 

 

John

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 14, 2020

That is unfortunate, John.  Please contact Microsoft, or the computer manufacturer, to see what additional steps can be taken to resolve the error.  

 

You are also welcome to contact our support team at https://helpx.adobe.com/contact.html for direct assistance, but you will be asked to perform the same steps that you have already attempted.

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