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defaultvvpwlj58o3ti
Participant
November 5, 2021
Question

Broken Creative Cloud Desktop Application (Mac M1 Monterray)

  • November 5, 2021
  • 1 reply
  • 1792 views

Hey,

I set up my Macbook Pro M1 and went into trouble with my Creative Cloud Clind Application

Problem Description:
1.) Installed Creative Cloud Client

2.) Opened Creative Cloud Client

3.) Application try a update "Creative Cloud updating 94%..."

4.) Error 145 "Sync not possible. Install the syncrhonization component and try again. Error code 145" (= Update cant be made)

Is there any specific m1 installer? It is very urgent because I cant work now .. Anybody can help me?

Mac:
MacOS: Monterray
Chip: M1

Already tried:
Re-install
Specific M1 Uninstaller

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 5, 2021

    Default, what process did you use when moving over to the MacBook Pro with Apple's new processor? For example, did you utilize the migration assistant to move any applications or files from the old computer?

    D
    defaultvvpwlj58o3tiAuthor
    Participant
    November 22, 2021

    Hey,

    yes I used the migration assistant. And to be sure that there no kind of issue like this I removed the adobe cloud application after the migration to 100% and installed it again.

    But this is the problem yes. But how to solve it?

    thanks alot! 🙂

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 22, 2021

    Thanks, default. To prevent these unexpected errors, please avoid using the Migration Assistant to transfer applications from one computer to another.  Adobe apps are not designed to be copied from one computer to another, and doing so will lead to unexpected behavior such as what you are encountering.

     

    You can try to recover by downloading and running the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove any currently installed Adobe software.  Once the removal is complete, you can use the process in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the download and installation process.

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