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nthomas21
Participant
October 3, 2013
Answered

Bug

  • October 3, 2013
  • 1 reply
  • 289 views

When I try to logon for download from the creative cloud, it repetitively asks for my birthday and will not proceed further.

This topic has been closed for replies.
Correct answer Romsinha-9KMEUt

Hi nthomas21,

Please change the browser and try again. Refer the kb: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html and verify you date of birth.

Regards,

Romit Sinha

1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtCorrect answer
Adobe Employee
October 3, 2013

Hi nthomas21,

Please change the browser and try again. Refer the kb: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html and verify you date of birth.

Regards,

Romit Sinha

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