Participant

Question

Bug if able to use Premiere Pro and After Effects even after trial?

Forum|Forum|2 years ago
April 24, 2023
4 replies
2354 views

Hi all, I downloaded and used the free trial for Premiere Pro and After Effects to make a video, then cancelled the subscriptions about six days after signing up. However, I can still open my projects and still edit like normal, albeit with the pop up wanting me to subscribe again and such. I am under the impression this is a bug? If not, may I make any future edit work in this state?

Thank you.

Activation

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Stefanusg, are you posting to this public discussion forum under the same e-mail address you used to evaluate Premiere Pro and After Effects CC? I reviewed the e-mail address, but I don't show that a Creative Cloud plan has ever been evaluated under that account. Did you use the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin your evaluation process?

S

stevenp37428107

Participant

Evaluated? Not sure what you mean by that. However, this is the same e-mail I used for my account to start the subscription services for Premiere Pro, After Effects and Photoshop a few weeks ago.

S

stevenp37428107

Participant

Also, I cannot now log into my stefanusg account, because I logged into the wrong one via the gmail option and now it will only let me log into that account, so I tried my normal yahoo email and this works now.

kglad

Community Expert

check your account, https://account.adobe.com to make sure it shows no current plan.

B

beautiful_Twinkle5E91Author

Participant

I checked. No plan is active.

Peru Bob

Community Expert

Check your credit card account, too. It has been known to happen that no account shows, but a charge to the credit card is made.

M

Manan Joshi

Community Expert

If it working and you have proof of your cancellation process completing successfully(a confirmation email or something on that line) you are good to use any feature that the application is allowing you to do.

-Manan

T

Test Screen Name

Legend

I would advise to check your account very carefully, and make sure there is nothing under "Plans".

Perhaps it has now gone to a limited trial, 7 days or whatever, and when this runs out it will stop.

Certainly, it is not supposed to keep running for you.

B

beautiful_Twinkle5E91Author

Participant

I guess it is a bug then.

kglad

Community Expert

@beautiful_Twinkle5E91

that's interesting. keep us updated.

the next tests will be on day 14 day of the trial and day 15. check your account on both days and see if you can still use the trial apps on those days.

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