Bug in Adobe genuine software detection program

Forum|Forum|9 years ago
January 29, 2017
3 replies
1312 views

Been using CS5 for years ... yes, still on CS5. Suddenly this morning, I get the message that my install is not genuine and it display the following:

Bug in Adobe software or did my install suddenly become not genuine? Or it this Adobe's way of scaring users to upgrade?

This topic has been closed for replies.

Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

David__B

Adobe Employee

Hi Torin and MetaDavis,

Sorry to hear about your difficulties. We are currently investigating these reports. I'll send each you a private message to collect more information and see what we can do to help.

Thanks,

- Dave

David__B

Adobe Employee

Moving to the Download and Install forum

John T Smith

Community Expert

Mac or Windows, and exactly which version of the operating system?

Also, have you recently installed any operating system upgrades?

T

TorinP75Author

Participant

I am on Mac and there was a recent Mac OS update. Through several major upgrades and updates, I have never seen this problem.

Someone suggested I deactivate CS5 and re-activate it by entering the serial numbers and this helped.

kglad

Correct answer

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded