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R
rl49304764
Participant
December 22, 2019
Answered

BUG: The 'device activation limit' can't count. 1+1=3?

  • December 22, 2019
  • 2 replies
  • 736 views

Hello,

 

Issue:

Adobe Cloud is activated on Computer 1 and on Computer 2.  I try to open Illustrator, PS, etc.. on Computer 2 and I'm being informed that I have hit the 'device activation limit' and that I need to sign out from another device.

 

I have went through this peculiar sitation a couple of days ago, so signed out and restarted the computer.  But here we are again with Adobe Cloud telling me that this computer is showing as another device.

 

I pay good money every month for this full package so I'm just fed up to be going through all of this.

 

I use Adobe Cloud on two machines only, a 2019 iMac and a beefed up 3970x Threadripper PC - why these two machines are being counted as three and blocking me simple usage of my account is beyond me.

 

Can anyone say if Adobe are dealing with this as priority?

 

Sorry to all of those who are experiencing the same issues as me.  I feel for you all. And right before Xmas too... Sad times.

 

Correct answer Nancy OShea

My Adobe account shows my Windows workstation as 2 devices.  I think that's the new normal.  Click on Manage Plans and scroll down to Activated Devices.

https://account.adobe.com/plans

 

2 replies

Tacafy大尉
Tacafy大尉
Legend
December 23, 2019

This is what Just Shoot Me says.

 

Just Shoot Me
Just Shoot Me
Legend
December 22, 2019

Just login to the main Adobe website and go to your account then deactivate whatever, whichever, computers are over the limit. I have it installed on only 2 computers but one of them is showing up twice, Windows and Windows 64 bit (or somthing like that).

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 22, 2019

My Adobe account shows my Windows workstation as 2 devices.  I think that's the new normal.  Click on Manage Plans and scroll down to Activated Devices.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
N
Neil287293565b3k
Participating Frequently
January 24, 2025

Thank you, this worked for me. 

Although I am only using one device, I cleared everything from the list at Activated Devices (one device) and the issue was resolved. 

Go here, and remove devices : https://account.adobe.com/activated-devices


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