Business Subscription is Not Verified

Question

My company has a busines subscription for Adobe Acrobat Reader DC, which I have been using without any issues. However, today when I tried to use it, only the basic tools are accessible. When I go to my account, Adobe prompts me to use the free trial of the program. I confirmed with HR that I am still on the subscription, so I don't know what the problem is. Has anyone else had this issue?

John T Smith · Accepted Answer

Since Reader is FREE there is no subscription needed... do you mean ACROBAT?

If you do mean the paid Acrobat, read below

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Nancy OShea · Answer

I don't know what Human Resources has to do with computer software.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your company ID and password.

Failing that contact your IT dept for assistance.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.