Business Subscription is Not Verified

Question

My company has a busines subscription for Adobe Acrobat Reader DC, which I have been using without any issues. However, today when I tried to use it, only the basic tools are accessible. When I go to my account, Adobe prompts me to use the free trial of the program. I confirmed with HR that I am still on the subscription, so I don't know what the problem is. Has anyone else had this issue?

John T Smith · Accepted Answer

Since Reader is FREE there is no subscription needed... do you mean ACROBAT?

If you do mean the paid Acrobat, read below

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Nancy OShea · Answer

I don't know what Human Resources has to do with computer software.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your company ID and password.

Failing that contact your IT dept for assistance.

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