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January 10, 2020
Question

Buyer Beware!

  • January 10, 2020
  • 2 replies
  • 187 views
  1. DO NOT SIGN UP for any free trials of Adobe products unless you are willing to pay for them & not be able to cancel. My husband did a free trial of Creative Cloud & has been trying for months to cancel it. We've incurred, so far, at least $90 in unwanted subscription fees with NO satisfaction from the company. This company's billing is so disorganized - one hand doesn't know what the other is doing. From chat to phone, no one can seem to solve this problem & get us the refund due. Would expect so much more from a "reputable" company but clearly, their infrastructure is inept. Live chats land you in some foreign country with a rep who's obviously using stock verbage & clearly doesn't have a firm grasp on the language. So frustrating! We'll be avoiding this company once we can finally break free from their bills. Avid has a higher price point, but you get what you pay for!
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2 replies

jane-e
Community Expert
Community Expert
January 11, 2020

Hi

This is a user forum. Please contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human.

~ Jane

Nancy OShea
Community Expert
Community Expert
January 11, 2020

My husband did a free trial of Creative Cloud & has been trying for months to cancel it.

 

This is a user-to-user forum, not Adobe support.   I have a feeling there is more here than you are telling us.   What is your Adobe case number please?

 

A free trial lasts 7 days only. And you have a 14 day grace period to cancel it without penalty.  Did you do that? 

 

Beyond that,  an annual plan is a 12 month commitment.  Cancelling early will incur a 50% penalty fee. Those are the terms.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User & Community Expert