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Gallifreyanqueen
Participant
February 18, 2018
Answered

Can I get a refund?

  • February 18, 2018
  • 1 reply
  • 400 views

So apparently me creative cloud subscription renewed at the beginning of last month (1/11) but I didn't know because the payment didn't show up on my bank statement till a few days ago. It's pending right now, but it'll take me to a negative bank account balance. I cancelled the subscription right away and contacted customer care where they told me there was a $99 cancellation fee that'll make me lose even more money. Is it too late to get a refund?

This topic has been closed for replies.
Correct answer

According to the terms and conditions you haven't a right to a refund because it's the renewal of your subscription. The cancellation fee is half of the remaining fees of the current year.

You can try a chat with Customer Care and explain your special situation - perhaps you can make a deal. But remember, you are in the weaker position.

Fenja

1 reply

A
Anonymous
Correct answer
February 18, 2018

According to the terms and conditions you haven't a right to a refund because it's the renewal of your subscription. The cancellation fee is half of the remaining fees of the current year.

You can try a chat with Customer Care and explain your special situation - perhaps you can make a deal. But remember, you are in the weaker position.

Fenja

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