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vandra236
Participant
June 19, 2016
Answered

Can I uninstall & reinstall creative cloud software without causing problems with photoshop etc

  • June 19, 2016
  • 2 replies
  • 1005 views

I need to uninstall so that I can install the latest version. I  had to do a restore on my PC. Now the libraries won't work ( I have tried all of the ideas on the help page) and I notice that my CC software is not the current one. I have downloaded the current version but It won't just update it.

[Moved from Forum Lounge to Cloud forum... Mod]

This topic has been closed for replies.
Correct answer John T Smith

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

2 replies

vandra236
vandra236Author
Participant
June 27, 2016

Thank you. I finally got to do this and it has worked. My libraries are also now working. My onscreen option to open recent files still doesn't though - I can live with that when everything else is OK.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 19, 2016

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928