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cs4askforhelp
Participant
February 16, 2012
Answered

Can I upgrade to CS5 from CS4 if CS4 is not on my computer?

  • February 16, 2012
  • 1 reply
  • 1819 views

I downloaded CS4 from the internet and ran it on my computer until the computer crashed and I had to install a new hard drive. I now have CS4 on a backup disk ONLY, and it won't install from the disk for some reason. I get this error message:

UI mode: Full GUI

terminate called after throwing an instance of 'std::runtime_error'

  what():  Invalid path passed to FileSystemPath constructor.

If I upgrade to CS5, does CS4 have to be on my new hard drive to do so? I DO have the registration number for my copy of CS4. I don't want to pay the full price for CS5 when I can pay for the upgrade only.

Thanks!

This topic has been closed for replies.
Correct answer Jeri H

If you downloaded the CS4 product, then you can still access the download files from your Adobe account. Log in to your account and look under My Orders. (If you weren't able to deactivate the previous installation, you'll need assistance from a support agent before you can reinstall the CS4 software.)

However, you don't need CS4 installed in order to install the upgrade. You do, however, need the CS4 serial number.

1 reply

Jeri H
Adobe Employee
Jeri HCorrect answer
Adobe Employee
February 17, 2012

If you downloaded the CS4 product, then you can still access the download files from your Adobe account. Log in to your account and look under My Orders. (If you weren't able to deactivate the previous installation, you'll need assistance from a support agent before you can reinstall the CS4 software.)

However, you don't need CS4 installed in order to install the upgrade. You do, however, need the CS4 serial number.

C
cs4askforhelpAuthor
Participant
February 17, 2012

Hi Jeri,

Thank you so much for your answer. How do I contact a support agent to deactivate the previous installation?

Jeri H
Adobe Employee
Jeri H
Adobe Employee
February 17, 2012

Here’s the contact info for chat: http://www.adobe.com/support/contact/?issue=myOptions_activate

For phone, numbers are listed here: http://www.adobe.com/support/contact/

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