Skip to main content
ronf16441371
Participant
November 24, 2015
Answered

Can Lightroom cc 2015 install on Windows 10 32bit processor?

  • November 24, 2015
  • 2 replies
  • 5977 views

I'm having most difficult time trying to install Lightroom cc 2015.3

I'm a first time User to Adobe Creative Cloud. I paid for the Plan on a monthly basis. Once payment was accepted, I was launched into an Adobe Display where it showed me the steps that we going to take place. Firstly the Adobe Creative Cloud App was installed on my desktop. Once that completed it launched into loading Lightroom. The Adobe rendered page showed Lightroom cc 2015 however Lightroom 5 installed. I already have a fully paid for licence way back when for Lightroom 5. Why is Lightroom 5 even in the equation here. I installed Photoshop cc 2015 and this failed; exit code 6 exit code 7. I then did a CHAT with Abobe. I never got an answer as to why Lightroom 5 installed and not Lightroom cc 2015.

Looking at the issue in detail, there was something wrong with Microsoft Visual C++ Redistribution Package. This I repaired and Photoshop cc 2015 reinstalled okay. Going back to Adobe website, I try to download Lightroom cc 2015 to no avail. I get a rendered page that Lightroom is downloading but no evidence that it actually is. Just a dead display.

I also never got an answer to the 32bit versus 64bit processor from the CHAT. The tech wanted remote access to my computer of which I denied. I've had previous bad experience with allowing another tech remote access. Consider me paranoid.

So maybe the Community can help me with this situation. If it turns out to be a 32bit issue, how to bail out of the monthly fee?

This topic has been closed for replies.
Correct answer Ethereal_Sunflower98BC

ronf16441371


Lightroom CC 2015 is a 64 bit application which will not work on 32 bit computer. Creative Cloud Desktop App will only show the supported Applications which can be installed on your computer.

Since Lightroom 5 support 32 bit computer, it will appear with install option.

2 replies

Ethereal_Sunflower98BC
Participating Frequently
November 24, 2015

Please refer below link to know about the system requirements

System requirements for Adobe Lightroom for Mac and Windows OS

Participant
May 4, 2016

sadly it doesn;t mention require 64bits OS

Ethereal_Sunflower98BC
Participating Frequently
November 24, 2015

ronf16441371


Lightroom CC 2015 is a 64 bit application which will not work on 32 bit computer. Creative Cloud Desktop App will only show the supported Applications which can be installed on your computer.

Since Lightroom 5 support 32 bit computer, it will appear with install option.

ronf16441371
Participant
November 24, 2015

Thank you Sam

It would have saved me a lot of time if Adobe before the install asked the question or inspected the OS to see it is 32bit. Now I have to try and stop Adobe for charging me on a monthly basis for something I don't own.

Thank you so so much again.