Skip to main content
Participant
March 29, 2020
Answered

can not cancel my test trial contract

  • March 29, 2020
  • 2 replies
  • 561 views

How can I cancel my test trial contract.

 

under "Manage plan" is no "cancel plan" visible.

 

    This topic has been closed for replies.
    Correct answer Tacafy大尉

    As John T Smith says, you need to contact customer care to cancel.

    In many cases, this is just before the end of the trial version and the cancel button is grayed out when preparing for the billing process to move to the full version.

    If you finish the trial version and automatically switch to the regular version, don't worry, you will be billed once, but if you cancel within 14 days, you will get a full refund.

    2 replies

    Tacafy大尉
    Tacafy大尉Correct answer
    Legend
    March 29, 2020

    As John T Smith says, you need to contact customer care to cancel.

    In many cases, this is just before the end of the trial version and the cancel button is grayed out when preparing for the billing process to move to the full version.

    If you finish the trial version and automatically switch to the regular version, don't worry, you will be billed once, but if you cancel within 14 days, you will get a full refund.

    Participant
    March 29, 2020
    thanks for your answer.
    John T Smith
    Community Expert
    Community Expert
    March 29, 2020

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI