can not complete install of elements 13

Forum|Forum|11 years ago
October 4, 2014
1 reply
273 views

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

ERROR: This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

ERROR: System check returned with error : 6

This topic has been closed for replies.

Ned Murphy

Legend

Exit Code: 6, Exit Code: 7 Installation Errors -

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 -

http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

for information on how to review your installation logs

beppofish

Participant

Hey Ned,

I'm having an issue with installing Elements 13 (Windows 64-bit), as well. It appears as though it has successfully installed. The Organizer opens and displays all of my pictures, but when I click to edit a photo the trouble starts. The Editor asks me to sign in to my Adobe account and then presents the EULA for agreement, and then does not proceed any further. I don't get any error notifications or anything, it just stops as though it were all done.

Any thoughts?

Robert

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