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Tracy_Adams
Participant
October 6, 2012
Answered

Can not install Adobe CS6 on my new Macbook

  • October 6, 2012
  • 1 reply
  • 758 views

Hello, I was installing Adobe CS6 last night on my macbook pro when the battery died on it. After booting it back up I tried to restart the installation but now I get this message every time I try to open the installer: "We've encountered the following issues: Adobe installer is already running. Please close other Adobe installers and select retry option to continue this installation" The only thing is though is that I have not opened any other installation after booting my macbook back up. Please help me!

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Correct answer Manish-Sharma

You can check in the Activity Monitor for Setup.exe process running for Adobe, you can quit that processes and then check.

Else restart the machine in the safe mode and try to install the software.

To restart the machine in the Safe mode :- http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html

1 reply

M
Manish-SharmaCorrect answer
Inspiring
October 6, 2012

You can check in the Activity Monitor for Setup.exe process running for Adobe, you can quit that processes and then check.

Else restart the machine in the safe mode and try to install the software.

To restart the machine in the Safe mode :- http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html

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