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H
HikaruChang
Participant
September 24, 2018
Answered

Can not install any Adobe products Error P1

  • September 24, 2018
  • 3 replies
  • 3380 views

Creative Cloud install error code: P1

I try to delete all of Adobe files, include /Library and /Application etc.

Also tried to use AdobeCreativeCloudCleanerTool, but the problem remains.

System version: macOS 10.14

This topic has been closed for replies.
Correct answer HikaruChang

I have update 10.14(18A391), and Creative Cloud was successfully installed.

Thanks

3 replies

S
Spjika
Participant
January 10, 2019

I'm in the same boat. I restored to a new mac, running Mojave 10.14.2, everything is ok except this p1 error when I try to install Creative Cloud or any Adobe app. I've done all four steps mentioned, run cleaner, and it doesn't let me clean the Fix Hosts also, but my host file is stock, empty of new entries.

I've cleared my login on the old mac, and tried using a different adobe ID to login.

Stuck.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 10, 2019

Spjika, sorry to hear that you still face error P1 when attempting to install the Adobe Creative Cloud desktop application.  If you are confident that you have implemented all of the suggestions, offered Kglad and I, in this public forum discussion then please begin a chat session at Contact Customer Care so that direct assistance can be provided to resolve the error.

H
HikaruChangAuthorCorrect answer
Participant
September 25, 2018

I have update 10.14(18A391), and Creative Cloud was successfully installed.

Thanks

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 25, 2018

Excellent, thanks for the update, HikaruChang!

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 24, 2018

i think today is the official release of 10.14 so you might need to wait until the end of the day for adobe to release a compatible cc. 

so tomorrow:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud - ie, download the latest version.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

H
HikaruChangAuthor
Participant
September 24, 2018

Thanks for your reply, follow your step, but the problem remains. I can't install any Adobe Products.

But, in second step, uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html​", it shows uninstall successful but with errors.

L
lindamicciche
Participant
September 24, 2018

I am having the same issues I have tried every possible solution published. turned off the firewall and antivirus. restarted.

uninstalled CC. restarted. Uninstalled all the products. restarted. ran the cleaner tool. restarted. changed file/folder names of oobe then restarted. tried calling adobe. could never get to a human.
As of right now. i have no adobe on my machine. and i still cannot install CC . cannot work today. argh

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