Can not install Creative Cloud app

Question

I can not install the Creative Cloud App to even get started.

I am running windows &, as user/Admin.

I get the Error code: A12E5

Anyone else getting that?

I tried Chat support. I tried the Cleaner, I tried removed folders (sorry don't know which ones, I couldn't save chat transcript).

Finally Chat support suggested I open a new user/admin account. IT friends tell me this is a very clumsy solution. I would prefer something cleaner.

Any ideas?

Thanks

DavidBrandtArtist · Accepted Answer

Thanks!This worked (below). Can't remember who suggested it, or what thread it was from but, thanks:Open Command Prompt, run as Administrator. Enter command: net user administrator /active:yes Switch users. Login as Admin. Run CC app install. Then install what individual apps you want. When done, logout as Admin, run command with, active:no.I am able to run the apps as myself now. So far so good. http://social.technet.microsoft.com/wiki/contents/articles/3040.enable-disable-the-local-hidden-built-in-administrator-account-in-windows-7.aspx

Jeffrey_A_Wright · Answer

DavidBrandArtist logging into a new User account is often used to diagnose if your current User account has become compromised. Do you experience the same difficulties in a new User account?

In addition I would recommend reviewing the following discussions related to this topic:

http://forums.adobe.com/message/5620023#5620023

http://forums.adobe.com/message/4811565#4811565

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