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J
Jussi5FF6
Participant
September 29, 2021
Question

Can not install Elements

  • September 29, 2021
  • 2 replies
  • 158 views

I can't install Photoshop Elements (trial). When I click the run file, it's asking me to sign in, but when I click Continue nothing happens. I downloaded the install file again, restarted my comp but nothing helps. What now??

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 29, 2021

It may be your operating system that is asking for you to enter your operating system password.

Can you post a screenshot of the sign in window (WITHOUT YOUR INFORMATION ENTERED)?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 29, 2021

Jussi, what version of Elements are you trying to install? What operating system is installed on the computer?  Does the computer have unrestricted access to the Internet, or does an organization manage it?

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