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GreatPhotography
Participating Frequently
October 6, 2013
Question

Can Not Install Photoshop Elements 12: Error

  • October 6, 2013
  • 1 reply
  • 6693 views

When I try to install Photoshop Elements 12 I get an error early on in the install. 

Installing on Mac.  OS 10.8.5. 

The log is...

Exit Code: 15

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: Media DB Error : 12

-------------------------------------------------------------------------------------

What causes this error and how can I fix it.

Thanks..

Rob

This topic has been closed for replies.

1 reply

Ned Murphy
Ned Murphy
Legend
October 6, 2013

See the following help document:

Exit code 15 installing | CCM, CS6 -

http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html

G
GreatPhotographyAuthor
Participating Frequently
October 6, 2013

Ned, thanks for the swift reply. Regarding the link you referenced, it has three suggestions. I tried #1 - repairing permissions - but no success. I'm a little hesitant to try solution #2 since it means removing every preference file on my machine, regardless of the application. I have a lot of application installed and this seems to be a very high risk "shot in the dark". Option #3 is simply to contact Adobe - which brought me to this forum.

Thanks...

Rob

S
Adobe Employee
ShefaliG
Adobe Employee
October 7, 2013

Hi,

Could you please re-start your machine & try installing again?

If that doesn't work, would you please share the following information:

1. Are you installing from an ESD (downloaded media) or a DVD? If it is an ESD, what is the size of the installer? With this one, I just wanted to be sure that the media was downloaded correctly.

2. Do you have other Adobe products installed on your machine?

Thanks.

~ Shefali

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