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johnp50851143
Participant
October 6, 2015
Answered

can not open creative cloud app

  • October 6, 2015
  • 1 reply
  • 171 views

Yesterday my standalone lightroom 6 refused to open (MAC OS 10.01.5).  I would only get initial splash screen.  I have tried restarting many times and even upgrading to latest 6.2 version.  after  reading countless threads and posts across the internet, none of the posted solutions seem to work.  I have downloaded creative cloud app but that will not run.  I deleted all the files in the OOBE folder and that, the first time I tried it, helped a little and the app tried to launch but only a blank screen came up.  Oddly, my older version of Photoshop will not run as well (CS6) which has nothing to do with creative cloud (or so I thought).  ideas?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Johnp50851143 have you utilized the Adobe Creative Cloud desktop application uninstaller to remove the Creative Cloud desktop app?  You can find details on how to utilize the uninstaller at Creative Cloud Help | Uninstall the Creative Cloud desktop app.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
October 6, 2015

Johnp50851143 have you utilized the Adobe Creative Cloud desktop application uninstaller to remove the Creative Cloud desktop app?  You can find details on how to utilize the uninstaller at Creative Cloud Help | Uninstall the Creative Cloud desktop app.

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