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gabrield97168374
Participant
July 28, 2016
Answered

Can not reactivate Photoshop CS6 extended

  • July 28, 2016
  • 3 replies
  • 216 views

After using the trial version, my friend gave me a serial number. I was using it for a while, then my internal Hard Drive malfunctioned. It was covered with Apple's replacement program. My problem is: When I'm about to use it again (with my new HD installed), photoshop was asking for the serial number again and when I checked, I lost most of my files because my time machine backup was not activated (filled-up). My fault is, I did not register my serial number with Adobe. Can anyone help me on how to retrieve my serial number?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    It is not your serial number unless your friend formally transferred ownership to you.  Your friend was actually in violation of his license agreement to have given you his serial number unless he did the formal transfer.

    Reselling Adobe Software

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    http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

    3 replies

    gabrield97168374
    Participant
    July 29, 2016

    Thanks. It was a birthday gift. I'll contact my friend hoping that he still has the number and request for a formal transfer. Cheers!

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    July 28, 2016

    It is not your serial number unless your friend formally transferred ownership to you.  Your friend was actually in violation of his license agreement to have given you his serial number unless he did the formal transfer.

    Reselling Adobe Software

    ------------------------

    http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

    John T Smith
    Community Expert
    Community Expert
    July 28, 2016

    >friend gave me a serial number

    Since you don't own the serial number, I know of no way to do what you want