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Sean26927204h0x4
Participant
November 2, 2022
Question

Can not start photoshop....

  • November 2, 2022
  • 5 replies
  • 196 views

Photoshop says that I am not logged in or subscribed... I retry and nothing at all happens. I CAN sign in to my account both on an app on PC and in the browser but somehow the app itself is *&^%$%^&%$. Adobe has no problem ripping money from my account, but doing what mobile companies do for 3 billion gamers with secure logins is apparently a HUGE difficulty... The last time I used it app it worked fine, now apparently for no reason, I have to spend 30-60 minutes of my work day just to wind up where I started, nowhere. 

 

I will see if this software can walk and chew gum without choking tomorrow.

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5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 3, 2022

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
    LAWRENCEcanDRAW
    Community Expert
    LAWRENCEcanDRAWCommunity Expert
    Community Expert
    November 2, 2022

    Are you running a VPN? I have heard of issues with VPNs and similar pieces of software (firewall, virus etc) causing login problems for many applications. Firstly I sugest going to the correct countries Adobe website, logging in and checking your subscription details. Even if you are sure they are up to date this is worth doing. 

    Lawrence MannDigital Artist / YouTuber / Tech Consultantwww.LawrenceMann.co.uk✏️ Corel ‘Painter Master’ ELITE ✏️ Sketchable SketchARTISAN ✏️ Drobo Influencer ✏️ Lenovo INsider ✏️ XP-Pen Brand Friend
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 2, 2022

      stat here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

       

      if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

       

      if those all fail, change your cc language. eg, try international english

       

      if that fails, change the install location

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        November 2, 2022

        Please see also Purchased Creative Cloud apps appear as trial versions (adobe.com)

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          November 2, 2022

          Try resetting the CC App.
          To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
          Win: Ctrl + Alt + R
          Mac: Cmd + Opt + R

          If that doesn't work, try uninstalling and reinstalling the CC App:
          https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
          https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


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