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Question

Can not start Ps CC 2019 - Looping Login 4ever

Forum|Forum|7 years ago
October 21, 2018
3 replies
5941 views

This problem, I yet didn't face on any update prior to CC 2019.

I am intentionally working with a standard user account on Mac, without admin rights.

I am on HighSierra, latest version.

I am properly logged into most current version of Adobe CC. (Text continues below first image, pls. scroll down)

After clicking on "Öffnen" (Open), Ps 2019 starts, pops up a login screen (even being already logged in correctly to Adobe CC) - of course, I type in the correct password, please do not reply with a suggestion like "check your password", it is fine, I can log into Adobe CC also here on the web for typing this complaint, so there is no password issue caused by me. Now, I click "Anmelden" on the menu of screenshot image below

After clicking "Anmelden", a empty box dialog box pops up for a quarter of a second or so, then disappears and also Ps 2019 quits itself.

This is looping forever.

That's the ugly one: Deleting all registered computers from online plan management does not help anything.

Please give step-by-step advice how to solve this problem like e.g. deleting old cache files in users library I am logged in.

This topic has been closed for replies.

Roland_RickAuthor

Known Participant

PS: If I am writing and talking about creating new accounts, I am talking of user accounts on the Mac - and not Adobe IDs.

Is there any person reading this and understanding what's the problem?

Or are there only clueless low paid people in India or Ukraine, copy & pasting standard answers???

Community Manager

Community Manager

Hi Roland_Rick, did you see any Adobe entries in the host's file on your main user account?

Roland_RickAuthor

Known Participant

Please specify what you mean with "main user account". Thanks.

Roland_RickAuthor

Known Participant

maxOS is

Community Expert

Community Expert

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails to allow you to open ps,

1. remove your Adobe PCD folder and SLStore folders (locations shown here, https://helpx.adobe.com/creative-cloud/kb/configuration-error.html)

2. restart your computer

3. sign in to your cc desktop app

4. open ps

Roland_RickAuthor

Known Participant

This does not work for me.

I did exactly everything step by step.

Roland_RickAuthor

Known Participant

kglad, perhaps a video helps File “CC2019ProductsCanNotBeStarted.mp4”