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FrameByFrame
Participant
April 29, 2014
Question

Can sign in --- HELP

  • April 29, 2014
  • 1 reply
  • 449 views

Hi,

I just transferd my applications to another mac because of a technical problem, signed out my Creative cloud on the old mac and powerd on the new one.

I was imediatly asked to install the Adobe Creative cloud but the installer shows: Adobe Creative cloud is needed to resolve this problem. However it is missing or damaged. Please download......

Also the Adobe applications don't work any more because it says that I'm still signed in on two other computers.

(I have now one signed in on witch we have a work in progress but I deactiveted, signed out, the other one two hours ago and now I'am stuck. And as usual lokking at a deadline that comes closer and closer.

This topic has been closed for replies.

1 reply

Arnaud_Mélon
Adobe Employee
Arnaud_Mélon
Adobe Employee
April 29, 2014

Hi FrameByFrame,

I am sorry to hear you have issues with the installation of the Creative Cloud.

Have you checked the following link?

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

If not, please follow the steps from the link above.

Let me know how it works!

Thank you.

Arnaud.

F
FrameByFrameAuthor
Participant
April 29, 2014

Hi Arnaud,

Yes Creative Cloud is installed now but the cleaner tool removed all CC applications witch took only 3 minutes to transfer via thuderbolt bridge from one mac to the other.

I'm reinstalling everything with the Creative cloud app and should be up an running tomorrow.

What should have been a 20 minute maintenance job sets me now about 20 hours back.

Tanks anyway,

Bert

Arnaud_Mélon
Adobe Employee
Arnaud_Mélon
Adobe Employee
April 30, 2014

Hi Bert,

I am sorry for the losing time.

Please let me know how it works!

Thanks.

Arnaud.

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