Skip to main content
Participant
May 14, 2014
Answered

Can someone help with my download of inDesign CS6?

  • May 14, 2014
  • 1 reply
  • 296 views

We bought inDesign CS6 online, but it didn't come with a disk. Instead I was prompted to go to the following link http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

After downloading CS6 Design Standard (files 1 and 2), the larger of the two files was saved to my download folder as a 7Z file. The smaller file was the "extractor." I click on that and it gives me the folder location box, then I click next. At that point, the following message appears: "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder" After click OK, this message appears: "A problem occurred while extracting the archive. Please try downloading the Adobe CS6 Design Standard again." After clicking OK, this is the last message that comes up: "Exception EListError in module DesginStandard_CS6_LS16exe at 0001B6E3. List index out of bounds (0)," accompanied by the dreaded red X.

This wasn't a cheap purchase. And my computer is only five months old, so memory shouldn't be an issue. Does anyone have any suggestions? For starters, an idea on how to open a 7Z file? Any and all help would be greatly appreciated. Thank you!

Dan

This topic has been closed for replies.
Correct answer kglad

Thanks for all of your help. I really do appreciate it.


you're welcome.

keep me posted on your progress even (or especially) if it's just to say, 'all's well'... . we should be able to get this fixed today.

1 reply

kglad
Community Expert
Community Expert
May 14, 2014

what are the file sizes of your two downloaded files?

Participant
May 14, 2014

The larger file was supposed to be 3.7GB, but on my computer it says its about 2 GB... the smaller file is about 1 MB

kglad
Community Expert
Community Expert
May 14, 2014

then you have an incomplete download.  you must download the complete files.

if you have a spotty wireless connection, use a wired connection or use a download manager.