Can someone please help me?!?

Forum|Forum|8 years ago
November 24, 2017
5 replies
468 views

I have been trying unsuccessfully for the past two weeks to install the Photoshop trial. It keeps stopping at 7% and reporting errors without any instructions on how to fix them- even on the Adobe website. All it says is "try again" for error 126; "fix connectivity issues" (-there aren't any) for error 113, or "this download appears to be corrupted". I have tried to uninstall and reinstall the creative cloud desktop app, but it doesn't help. It is also impossible to reach live customer service- even when I finally tracked down the number, I waited on hold for an hour and no one answered. Can someone please help me?

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Yehudisw96984952 both Error 126 and Error 113 occur because the download of the installation files is being corrupted. I would recommend you utilize an alternate Internet connection to download and install Photoshop CC. If you are on a wireless connection utilize a wired connection. If you already on a wired connection then please try an alternate source for Internet access.

For more information on Error 126 and Error 113 see Creative Cloud download and install errors Yehudisw96984952.

yehudisw96984952Author

Participating Frequently

It worked!!!

Jeffrey_A_Wright

Legend

Excellent! Thanks for the update Yehudisw96984952.

Jeffrey_A_WrightCorrect answer

Legend

Yehudisw96984952 both Error 126 and Error 113 occur because the download of the installation files is being corrupted. I would recommend you utilize an alternate Internet connection to download and install Photoshop CC. If you are on a wireless connection utilize a wired connection. If you already on a wired connection then please try an alternate source for Internet access.

For more information on Error 126 and Error 113 see Creative Cloud download and install errors Yehudisw96984952.