Can't activate reinstalled Elements 13

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0cm;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:612.0pt 792.0pt;<br> margin:72.0pt 72.0pt 72.0pt 72.0pt;}<br>div.WordSection1<br> {page:WordSection1;}<br>-->

The Adobe help was useless and suggested I upgrade!

=========

@steve_frazer,

Given PSE 13's advanced age, that's not bad advice.  Software has an expected life of 3-5 years if you're lucky.   In 8 years, how many times have you updated your system?

https://www.adobe.com/products/photoshop-elements.html

 

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Deactivation information here: https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

Troubleshooting for non-subscription products here: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

 

Verify that the ID you're using to log in to your Adobe Account is the same one you used to purchase the product. If you forgot to register it, it probably won't show up. I think you can still register it and then use the deactivation information to clear things for you.

 

If that doesn't work, get back in touch with customer support and explain that the product is not showing up in your account. They may be able to restore it (no guarantee). If that doesn't work, tell them you need an Activation Count Reset. using exactly those words.

 

If they claim not to know what you're talking about, ask to be escalated. 

 

If they try to send you here for help, remind them that this is an account issue and only Adobe employees can handle those. And ask to be escalated. Keep asking until you get in touch with someone who will help. If you want, get the employee's name (first only, I think?) and ID number so you can inform whoever you talk to that this employee (or employees) needs more training.