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amalalili
Participant
April 23, 2020
Question

Can't add new payment card

  • April 23, 2020
  • 2 replies
  • 606 views

Hi there,

 

I can't add new payment method. See error: 

Card is invalid, please check card details
 
But my card works well and enought money.
 
Please help.
This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
April 23, 2020

Well, evidently not.  Depending on where you live, maybe you need an authorization code from your bank or something. 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
April 23, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730