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Derek25135538jrlq
Participating Frequently
July 5, 2022
Question

Can't buy adobe lightroom with paypal in Ireland?

  • July 5, 2022
  • 1 reply
  • 815 views

Anyone else having trouble buying Lightroom? I've been trying to buy it for two days and have spent 3 hours on chats with the helpdesk and the best I can get is that they want me to give them my credit card information. I want to use paypal which it states on their website can be used but each time I go through the process all the way to the end it gives me a message to contact the sales department directly.

I have been talking to them for two days and they want me to give them my card details first and then will let me use paypal. Sounds fishy to me... I was also told that paypal doesn't work in Ireland, which is wrong. I use it for everything.

Anyone else fix this?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 6, 2022

adobe's use of paypal varies by country. ireland is apparently (per your post) not allowed.

 

per prodesigntools.com: 

Adobe has just made it possible to purchase all software using PayPal in many countries worldwide, so you can now buy Creative Cloud without a credit/debit card.

These countries include the US, Canada, Mexico, United Kingdom, Brazil, Korea, Singapore, Thailand, Malaysia, Indonesia, Philippines, and much of Europe (Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal and Spain). Alternatively, payment using Switch or Solo is also supported in the UK.

[UPDATE – Adobe says: “We no longer have a published list of countries where PayPal is accepted. Instead, the customer will see the payment types that apply to their country on the Plans page.”]

D
Derek25135538jrlqAuthor
Participating Frequently
July 13, 2022

PayPal is a clear option on the plans page. It allows you to choose it and even verified it with the app on my phone. It also has PayPal as one of the payment options on the bottom of the page. This is also the irish site. Thanks for the help though.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 13, 2022

then using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

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