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jarosławm42505625
Participant
February 27, 2019
Question

Can't cancel Adobe plan

  • February 27, 2019
  • 1 reply
  • 245 views

Hi,

First – i find it quite weird that this seems to be only support option – no contact e-mail, really?

Second – I've installed 14-days trial and I wanted to cancel it, but there is no such option under "plans" -> "manage plans". What I see is active plan with "automatic renewal" in 2020. I don't need it and want to cancel it.

How???

Also, I think there WAS "cancel plan" button just after I created an account, but then my credit card went expired and now I only see option to update it – but I don't see the need to do so, since I want to cancel my plan. Please just cancel it. Thank you in advance.

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1 reply

John T Smith
Community Expert
Community Expert
February 27, 2019

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html