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Participant
July 9, 2024
Question

Can't cancel free trial under organization

  • July 9, 2024
  • 1 reply
  • 214 views

My school account gave me free access to Photoshop and other services for my photography class, but the license expired after the school year ended. I activated the free trial expecting to be able to cancel it after using it once more. However, to cancel it it seems like you have to had paid for it - I am unable to access "Manage Plan" or "Edit billing" because it is under my county's subscription. How do I cancel the free trial, before someone has to pay for it?

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1 reply

Participant
July 9, 2024

I'm unable to access the Adobe Help Desk, and my "administrator" hasn't responded.

 

kglad
Community Expert
Community Expert
July 9, 2024

did you email your admin?

 

did you use twitter/x to contact adobe?