Participant

Answered

Can't cancel my subscription

Forum|Forum|8 years ago
August 18, 2017
3 replies
942 views

Hi,

Two months ago I tried to cancel my month-to-month subscription, thought it was done, turns out it was not. Now the cancel button is not even there, and there is no way to contact the staff !

This is ridiculous... I really regret using this service in the first place ! I will ask my bank to block payment for Adobe as I don't want to give them anything anymore.

This topic has been closed for replies.

Correct answer David__B

In addition to what Kanika said, if you're having difficulties reaching support this info may help

Contact Support FAQ: Unable to reach support through the "Contact US" link

cissyy80449139

Participant

I also have similar problem! I really do not want one year more but I fail to find the cancel button too! Now I really regret using this because how ridiculous it is that we cannot even cancel it!!!!! I feel like being pushed to buy!!!!!!!!!

David__B

Adobe Employee

Hi Cissy,

Please contact our support. They should be able to assist you with the cancellation process.

Contact Customer Care

Thanks,

- Dave

David__BCorrect answer

Adobe Employee

In addition to what Kanika said, if you're having difficulties reaching support this info may help

Contact Support FAQ: Unable to reach support through the "Contact US" link

Kanikas

Legend

Hi,

Sorry for the inconvenience!

I see you have an Adobe account under the same ID as with forums. The reason you don't see a cancel option is that the subscription has already been suspended.

You may also Contact Customer Care for any billing related queries.

Feel free to follow up for any other concerns.

Thanks

Kanika

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