Can't change a region, can't change currency

Forum|Forum|1 year ago
February 21, 2024
1 reply
1549 views

Hello,

I am trying to change my account's region from Europe to the US, but I can't do it in the way it's explained here: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html#sa_src=web-messaging . It doesn't let me change the country when trying to add new card details.

Support specialists say that they can't do it either. It seems weird to me, to be honest, that such a technically advanced company as Adobe can't figure out such a simple thing.

When I contacted Adobe support, they sent a new invoice to my email with the link to payment which lets me actually add USA credit card information, but I am not sure how comfortable I feel adding my card information in this way (not through my actual account). Does anyone know if it's legit?

There is also this email address that appears on the invoice: adobeamericassales@adobe.com . Does anyone know if this is legit email address?

Email was sent from this address: Adobe <message@adobe.com>

I would really want to avoid going the way where I have to waste my time on backing up data from my current account, changing email addresses back and forth, deleting/creating new accounts, etc...

This topic has been closed for replies.

kglad

Community Expert

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

D

DiiDiiAuthor

Participating Frequently

Hey Klag, thanks for this post. I had seen this post before under other posts of similar issues and I truly tried everything from your list before making a new post here, but nothing worked! Even though (by manually trying to change the region with the methods described in your links) I got to the point where it started to show prices in USD, but when I got to the point where I would need to change my card information, it changed the prices back to EUR and just didn't let me change the country. Literary, every action led me to the same result!

I spent 1.5 hours yesterday talking with a support team and they were unable to help me. They said that it's only me who can change the region, they are not able to do that because it's not legally allowed due to data privacy (!!!). They said that the only option for me is to delete my account and create a new one. I also spent time researching on my own after Adobe support couldn't help. Also, they obviously don't hold the same information that people provide here in the forum, because the only thing they know from all of this is the 1st link that you provided.

But today, after seeing your post here, I decided to give it another try again, and one of the methods that didn't work yesterday, suddenly worked! That's so interesting! After finally being able to change the region and add a new payment method, I realized that 10 min before I had received an email from the support team saying that they will try to change the region on the back end (!!!). So, now they are allowed to do it? And yeah... it suddenly somehow miraculously worked out on its own on my end...

It's really sad and frustrating that I needed to go through such hassle and waste hours on such a basic problem that should had been resolved by Adobe team in 10 minutes! I hope Adobe can educate their support team, otherwise I get a feeling that they google for the information while I am waiting on their response and still, they can’t come up with an effective solution. I can even find more information by googling than they can provide. I hope Adobe gets a point – it just doesn’t look professional.

kglad

Community Expert

then contact adobe support and see if they can help.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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