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Can't change Adobe ID email address

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When I try and change the email address on my Adobe ID I get this message: "Your account changes couldn't be saved." No explanation of why they can't be saved or what action I need to take. Could you let me know why I can't change my main email address and how to fix this? Thank you.

Creative Cloud

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Just Shoot MeCorrect answer

Legend

Login to your Account from the main Adobe web page. Click Manage Account, you may have to type in your password again.

Click the link in the bar that says Account. From there you should be able to change the Email Address associated with your Adobe ID.

MAKE SURE the new email address is Up and Running because you may get a conformation email to both the old and the new email addresses. In one of them you will need to Confirm this change.

It that fails you could also included an Alternative Email address so all correspondence go to both addresses.

If all that fails then.

Contact Customer Care

and use the Chat system.

B

BeaglePup

Participating Frequently

Unfortunately this isn't the correct answer. There is no way of saving the change when putting in anew email address.

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Just Shoot Me

Legend

It works for me.

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Abambo

Community Expert

Worked also for me. I changed my e-mail address somewhere at the beginning of the year.

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ABAMBO | Hard- and Software Engineer | Photographer

ferretqueen1

Participant

Chat is closed.......

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johnbarrett

Inspiring

I am having the same issue with no solutions!

I have tried to:

Login to your Account from the main Adobe web page. Click Manage Account, you may have to type in your password again.
Click the link in the bar that says Account. From there you should be able to change the Email Address associated with your Adobe ID.

This didn't fix the issue, I guess I will try my luck with Customer Care.

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ghislaineo25438503Author

Participant

Please don't refer me to this page: Changing Adobe ID email

It doesn't contain the answer.

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Just Shoot MeCorrect answer

Legend

Login to your Account from the main Adobe web page. Click Manage Account, you may have to type in your password again.

Click the link in the bar that says Account. From there you should be able to change the Email Address associated with your Adobe ID.

MAKE SURE the new email address is Up and Running because you may get a conformation email to both the old and the new email addresses. In one of them you will need to Confirm this change.

It that fails you could also included an Alternative Email address so all correspondence go to both addresses.

If all that fails then.

Contact Customer Care

and use the Chat system.

Translate

H

happy_happinessb084

Participant

its not working. An error occurred while performing this action. Please try again later.

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