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Hiker501
Participant
June 23, 2014
Answered

Can't contact customer support

  • June 23, 2014
  • 4 replies
  • 2859 views

I had a computer that suffered a disk crash.  I need to activate Creative Suite on my new computer.

I can't seem to contact Adobe because the "contact options" seem to be limited to accessing this format ("Ask the Community").  What do I do??

    This topic has been closed for replies.
    Correct answer Rave

    Hi Hiker501,

    You can simply use the purchased serial number to activate the software.

    You can even reach our chat support at http://adobe.ly/yxj0t6

    Regards,

    Rave

    4 replies

    D
    defaultwlog3zec6o6x
    Participant
    January 13, 2021

    Hi,

    Although this is an old thread but I'll post the link to how to show the chat icon and get in touch with an actual Adobe agent, maybe someone will search and see this reply:

    https://youtu.be/Q2B7AHMFt2w

     

    Good luck!

     

    F
    Fitzliputzli
    Participant
    December 4, 2016

    You can even reach our chat support at http://adobe.ly/yxj0t6"

    Wrong - NO chat support - at least for me....

    When trying to click somewhere in the "your contact options" NOTHING happens...

    S
    Sky Islander
    Participant
    July 11, 2014

    I had a similar problem and was stuck in the endless loop you describe. Then I found an old customer support phone number I had written on a scrap of paper several years ago. It still works. 800-833-6687.

    W
    whatafiasco
    Participating Frequently
    July 12, 2014

    Good to know there's a number as well Sky Lander, but the link that was provided eventually did the trick... and the chat process was relatively painless.  The trick is getting the link from a forum moderator... or you're doomed!  Thanks again

    Rave
    Community Manager
    RaveCommunity ManagerCorrect answer
    Community Manager
    June 23, 2014

    Hi Hiker501,

    You can simply use the purchased serial number to activate the software.

    You can even reach our chat support at http://adobe.ly/yxj0t6

    Regards,

    Rave

    W
    whatafiasco
    Participating Frequently
    July 11, 2014

    I'm faced with the same dilemma… I have my serial numbers but cannot get past the endless loop on the "support" page that brings me back to the same point every time.  I clicked the link you provided and it brings me back there too.

    My old Mac died and need to deactivate it in order to activate on my new computer.  How do I deactive a dead computer.  I have the hard drive and docking station.

    Thanks.

    Rave
    Community Manager
    RaveCommunity Manager
    Community Manager
    July 11, 2014

    Apologies for the inconvenience. Please click on the link below to contact chat support directly for the serial number issue : http://helpx.adobe.com/x-productkb/global/service1.html

    Regards,

    Rave

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