Can't deactivate CS6 on broken computer to activate on new computer

Forum|Forum|8 years ago
June 15, 2017
3 replies
2761 views

Hi there,

I've tried looking through this article: Activate and deactivate Adobe products but it doesn't list how to deactivate from a computer you can't access.

Is there a way to deactivate a CS6 program without the old (broken) computer?

Thank you, hope to get a response soon.

This topic has been closed for replies.

Correct answer John T Smith

Hi John! Thanks for your reply. I've tried downloading the Design Standard collection.

I gives me a message that says a file is missing (see attached).

I'm not sure how a file could be missing .. when I've downloaded the one .dmg file.

t

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--help links and Adobe solution to Apple's problem in this message https://forums.adobe.com/thread/2301916

Jeffrey_A_Wright

Community Manager

Leedrianne, John and Nancy are correct with both of their responses. Please try installing Creative Suite 6 on the new computer. If you find that you have exceeded the amount of allowable activations then please contact our support team directly using the link offered by John in message #1.

I did review the e-mail address/Adobe ID you used to post to this public forum but their are no products, or active memberships, associated with that e-mail address.

If you face difficulty locating your serial number for Creative Suite 6 then please see Find your serial number for details on how to locate the serial number.

L

leedrianneAuthor

Participant

Hi Jeff,

Thanks very much for the quick response. I'm still waiting to speak to the support team on the phone .. (80 minutes and counting ..)

I have my serial number, I'm not sure why the products aren't listed on my account. Wondering if it's because I purchased the CS6 suite through the school I went to?

I'm not sure how to install CS6 (I don't have a CC subscription), when I can't find the products on my profile and the Adobe site doesn't list the CS6 products anymore.

All I've been able to do so far was to move a backup of the CS6 programs to my new computer from an external drive and try to open a program on my new computer. I encountered an Error 16 message when I tried this.

If you could provide a download link or get someone to answer the phone, that'd be great.