Participant

Question

Can't deactivate old CS5 Licenses

Forum|Forum|1 year ago
June 8, 2024
3 replies
651 views

I have a computer and wanted to install CS5 Master Suite, which I own and see as perfectly fine for my needs. Unfortunately it is at its activation limit. Only one computer with the activation is still available to use. The others don't work anymore.

- Please don't suggest the Adobe contact support page to me, as is the case with older posts that had the same issue. The chat now requires an active CC subscription to give you an agent, and ignores that I have Adobe Master Suite CS5 in my products history. So it is blocking me from accessing an actual human being, and the only option left is the community forums because there is no email or phone number available.

- I tried deactivating on that one computer left. It kept on saying "please connect to the internet" when I tried to deactivate it. I would prefer it to run on that machine as well, but it's the only one I currently have access to for deactivation, and not even that's working.

It also looks like there is no way to deactivate it from my profile here on the Adobe site.

If someone that can reset the activation counter can help, that would be appreciated.

Thank you.

-

This topic has been closed for replies.

John T Smith

Community Expert

>If someone that can reset the activation counter can help

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

U

UsernamePerson123Author

Participant

So on the one machine that's left that won't deactivate, I need to do this? How do I get to the QR screen for CS5?

kglad

Community Expert

adobe connection errors are common and are not related to whether you're connected to the internet. they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

kglad

Community Expert

you have no option other than to deactivate from a computer that current has an activated copy. doing that is going to be a problem because of the offline message, but may be surmountable.

so, do you try to deactivate that?

if yes, do you know why you're seeing that offline message?

U

UsernamePerson123Author

Participant

I have no idea why it's showing that message. I have a working internet connection, it's connected via ethernet with websites like this showing up seamlessly, yet it still claims it needs to be connected before deactivation.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded