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November 8, 2014
Question

Can't deactivate or uninstall CS3 from old PC to put on new PC

  • November 8, 2014
  • 1 reply
  • 1067 views

Hi, I want to deactivate my CS3 master collection from my old PC and install it to my new PC but, I can't because I had previously tried to uninstall it (unsuccessfully).  After clicking the uninstall button from the uninstall program window there was no uninstall window to guide me through the process.  I waited for something to happen for about 90 minutes, but nothing happened.  Now, after trying the uninstall, it won't let me open any of the programs and it still won't let me uninstall them from my old computer.  I've already tried to install my CS3 master collection to my new computer but, it won't let me open any of the programs due to licensing issues.  Every time I try to access any of the programs on my old PC, I get a dialogue box that states "licensing for this product has stopped working."  To sum it up, I can't deactivate from any of the programs on my old PC since licensing issues (brought on from the unsuccessful uninstall) won't grant me access, and it still won't uninstall from my old computer.  Help!

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1 reply

kglad
Community Expert
Community Expert
November 8, 2014

first, try re-installing on your old computer (over your current installation).

if you're lucky you'll be able to open a cs3 program > click help > click deactivate.

then open your win control panel and uninstall your cs3 from your old computer.

then uninstall, clean and reinstall cs3 from you new computer per -  Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

November 8, 2014

Hey, thanks for responding.  I've already tried re-installing over the current installation on my old PC.  After selecting the install button, a window stating " Initializing Adobe Creative Suite 3 Master Collection" comes up with a progress bar.  After it finishes, nothing else happens.  It won't let me re-install or uninstall.

kglad
Community Expert
Community Expert
November 9, 2014

then try to uninstall and clean.

if you can't uninstall, just clean and then try reinstalling.