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Pedro23471081y1l4
Participant
March 7, 2022
Question

can't delete fix host file from cleaner

  • March 7, 2022
  • 1 reply
  • 12971 views

the adobe not genuine message still appears and it's really annoying 😞 when it was not my fault.

They recommend to use cleaner and I did but fix host file stays all the time.

Any idea why? How can I solve the not genuine message to not appear again? Thank you

    1 reply

    T
    Test Screen Name
    Legend
    March 7, 2022

    Did you fix your host file? Or do you need instructions?

     

     

    P
    Pedro23471081y1l4Author
    Participant
    March 7, 2022

    Oh! I thought it would also need to be deleted. 

     

    The only steps I took was to clean everything to stop the message coming up but that is all 😞  

    T
    Test Screen Name
    Legend
    March 7, 2022

    You MUST NOT delete your hosts file. It is a system file, and vital. BUT sometimes malware puts stuff in there to stop Adobe software licensing from working. Sometimes malware comes with counterfeit Adobe software.

     

    Anyway, editing needs to be done with great care. I suggest that before you try, you tell us what Adobe entries you find there. Here's how to do this (it won't try to fix the file):

    Start a terminal (From Utilities in Applications)

    Type the next line exactly (you can copy/paste)

    grep -i adobe /etc/hosts

    Please copy and paste what it says in reply. If it says nothing, type this instead

    cat /etc/hosts

    and check that your reply has no personal info.

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