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planzAdobe
Participant
February 2, 2018
Question

Can't dowload lightroom classic CC

  • February 2, 2018
  • 1 reply
  • 688 views

I am attempting to install my photography plan on a new computer, running windows 10. 

Lightroom classic CC doesn't show up in the Creative Cloud App, Lightroom 5 appears.

When I download lightroom classic CC from the adobe website, it installs lightroom 5.

I have tried every trick I've read so far.  Logout, login, uninstall CC app and reinstall, downloaded and tried the CC app cleaner tool.

Nothing Helps!

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 2, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

planzAdobe
Participant
February 2, 2018

Followed your recommendations.  Same result.  CC desktop still shows Lightroom 5 instead of Lightroom Classic CC