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Participant
February 19, 2012
Question

Can't download Adobe After Effects?

  • February 19, 2012
  • 1 reply
  • 3015 views

Okay, I've triedfor two days and I keep getting an error while trying to download Adobe After Effects. The error says 'Error communcating with Adobe.com (Error 107). Restart Adobe Download Assistant and try to add the product again'. I keep trying to restarting it and it won't download. Help?

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    1 reply

    Preran
    Legend
    February 20, 2012

    Copying a solution from the doc Troubleshoot Adobe Download Assistant (http://kb2.adobe.com/cps/898/cpsid_89867.html)

    1. Clear your browser's cookies. If you don't know how, see your browser's documentation for instructions.
    2. Go back to the Adobe Downloads page for the product trial you are downloading and refresh it (Command+R or Ctrl+R).
    3. Click the Download button again to launch the ADA.
    4. If the download does not start, verify your network connection and try again.
    5. If your network connection works normally and you still get an error message after a few attempts, delete the contents of the ADA Local Store folder (Windows) or the ADA Preferences and Cache (Mac OS):
    • Windows XP: C:\Documents and Settings\[user]\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
    • Windows 7 and Vista:  C:\Users\[login]\AppData\Roaming\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store 
    • Mac OS: /[user name]/Library/Preferences/com.adobe.downloadassistant.AdobeDownloadAssistant and /[user name]/Library/Caches/com.adobe.downloadassistant.AdobeDownloadAssistant 
       
      Tip: On Mac OS Lion, press Option and click the Go menu to reveal the hidden user Library folder.
    1. Launch the ADA and accept the license agreement.
    2. Close the ADA and repeat steps 2 and 3.
    3. If the issue is still unresolved, check to make sure all anti-virus and firewall software is temporarily disabled on your computer.
    4. Close the ADA and repeat steps 2 and 3.