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Participant
June 21, 2019
Question

Can't download Adobe CS6 suite

  • June 21, 2019
  • 1 reply
  • 2302 views

Hi, I have a serial number for Adobe Creative Suite Design & Web Premium CS6. I registered it back in 2013.

I wanted to download it again to use on a new laptop since the license isn't currently in use. However, there is no option to download the suite anywhere in my products page, and I can't find anywhere else to download it.

I tried messaging customer support, and they said they'd connect me to a tech specialist but nobody responded for over an hour. I also can't call because I don't have a paid product apparently. Where can I get some help for this??

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1 reply

John T Smith
Community Expert
Community Expert
June 21, 2019

Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

How to get a previous version... Read reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

-OR... Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well