Hi!
I just bought CC and trying to download AE. I had a trial version before.
I tried to install AE but it just stops and says that it can't continue the download. I removed all adobe programs and the creative cloud app. I reinstalled creative cloud and tried to download AE again. But it stops at the same place. What can I do?
Thanks!
properly uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
use the desktop app to install your cc programs/trials
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