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Participant
March 10, 2017
Answered

Can't Download AE cc

  • March 10, 2017
  • 2 replies
  • 298 views

Hi!

I just bought CC and trying to download AE. I had a trial version before.

I tried to install AE but it just stops and says that it can't continue the download. I removed all adobe programs and the creative cloud app. I reinstalled creative cloud and tried to download AE again. But it stops at the same place. What can I do?

Thanks!

This topic has been closed for replies.
Correct answer kglad

properly uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

2 replies

Sheena Kaul
Legend
March 14, 2017
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 10, 2017

properly uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials