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July 4, 2018
Answered

Can't download Animate CC on Mac, says insufficient disk space but I have 80+ GB available

  • July 4, 2018
  • 1 reply
  • 1315 views

Hi all,

I tried to download Animate CC multiple times but each time it would end in error 133 and say that there is not enough disk space, yet I have 80+ GB of space on my MacBook Pro.

CC app version:

4.6.0.384

Install location:

/Applications

My Mac:

macOS 10.13.5

16 GB RAM

I only have one drive on my Mac and it has 80+ GB of free space.

According to this support article I should only need 2 GB of RAM and 4 GB of space:

Adobe Animate CC system requirements

This is the error message I received:

Exit Code: 133

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Total size required for installation is '5151269202' bytes, but only '5041168384' bytes are available on the installation drive /

FATAL: Error occurred in install product workflow with error code 133 error message 5151269202#@#5041168384

-------------------------------------------------------------------------------------

Things I have tried:

Logged out and logged in of CC

Quitted CC

Restarted Mac

Any help appreciated; thank you in advance!

This topic has been closed for replies.
Correct answer Bani Verma

Hi Shirleyshirley888,

As you have mentioned you are unable to install Animate CC on your Mac as the installer fails with an error message 'Exit code 133' every time.

Please use the CC Cleaner tool and remove any entries related to Animate from your machine: Use the Creative Cloud Cleaner Tool to solve installation problems.​ Afer this download the app again and check.

Let us know if this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
July 4, 2018

Hi Shirleyshirley888,

As you have mentioned you are unable to install Animate CC on your Mac as the installer fails with an error message 'Exit code 133' every time.

Please use the CC Cleaner tool and remove any entries related to Animate from your machine: Use the Creative Cloud Cleaner Tool to solve installation problems.​ Afer this download the app again and check.

Let us know if this helps.