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Lilith Does Stuff
Participant
December 24, 2018
Answered

Can't download apps on a different device.

  • December 24, 2018
  • 2 replies
  • 933 views

I'm currently using my school's adobe creative cloud program, and I asked if it's possible for me to install and use the apps at home, my teacher said yes.

For some reason when I log into my account on my home computer, nothings there, I use the same account as the one at school, but it just says I have no other plans besides the free apps.

I've tried to sign out of the computer at school (which shouldn't matter as I've heard adobe can work on 3 different computers at a time), and yet there's still nothing that shows up on my apps or plans besides the free apps and trials.  Even though my plan includes things like premiere pro and Photoshop.

Yes, I have downloaded the desktop app as well, nothing on there.

I asked my teacher about it, and she said it works for her.  I don't understand what I'm doing wrong.

Any help would be appreciated, I'm assuming this is a fairly simple problem to solve and i'm just dumb.

This topic has been closed for replies.
Correct answer John T Smith

>I've heard adobe can work on 3 different computers at a time

You heard wrong

Cloud License allows 2 activations at a time http://www.adobe.com/legal/licenses-terms.html

-http://www.adobe.com/content/dam/Adobe/en/legal/servicetou/Software_Terms-en_US-20150601_2200.pdf

-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

-Windows or Mac does not matter... 2 on the same operating system, or 1 on each

-Two activations on one account MAY NOT be in use at the same time (note in the above license link)

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 25, 2018

>I've heard adobe can work on 3 different computers at a time

You heard wrong

Cloud License allows 2 activations at a time http://www.adobe.com/legal/licenses-terms.html

-http://www.adobe.com/content/dam/Adobe/en/legal/servicetou/Software_Terms-en_US-20150601_2200.pdf

-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

-Windows or Mac does not matter... 2 on the same operating system, or 1 on each

-Two activations on one account MAY NOT be in use at the same time (note in the above license link)

dtrw
dtrw
Participant
February 6, 2020

so i just have to make sure the application is closed on my work computer to use my laptop?

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 6, 2020

no, the key is whether you're signed in to cc on two computers when you want to use it on a third, not whether cc programs are open or closed.  (actually, if a program is opened on a computer, you can sign out of cc on that computer and continue to use the open program, for a while):

 

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connect computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers at any one time. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 25, 2018

Use the chat option here:

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