Skip to main content
Participant
September 8, 2022
Question

Can't download Creative Cloud desktop app to PC

  • September 8, 2022
  • 1 reply
  • 220 views

Hi Everyone,

 

I'm new to Adobe apps, so please excuse any awkward wording. I'm trying to install the Creative Cloud app to download Photoshop, but I keep getting an error message telling me that "Adobe Creative Cloud is needed to resolve this problem" and that the app is "missing or damaged". There's a repair button, but each time I've pressed it, it does nothing. I've also tried uninstalling and redownloading the app. There's no error code or anything. My computer is up to date, and my Adobe account is brand new. I don't understand what's wrong with the app. I've attached a photo of the error message for clarity.

 

Is anyone here familiar with this?

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
September 8, 2022