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Participant
April 17, 2021
Question

Can't download photoshop error 125

  • April 17, 2021
  • 1 reply
  • 2273 views

Hi, Anyone know how to solve the error 125 problem? When i try download Photoshop via Adobe Creative Cloud it just says "error" and "retry" I have tried all the problemsolving adobe has on their website for this error. I even tried to completley turn off my firewall but nothing seems to work. 

 

regards

// Viktor

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1 reply

kglad
Community Expert
Community Expert
April 18, 2021

there's something on your computer/lan blocking connectivity to the secure adobe servers.  make sure you've done these first steps, How to fix network connectivity issues when downloading Adobe apps

 

if that all fails, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos? if you can and still see a connection error (and the steps in the first link all failed), white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html